---
title: "Support · Fibisoft"
description: "Get help with Fibisoft Recruit: browse the Help Center, read the FAQ or contact our support team by email."
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> Index of every page on this site: [llms.txt](https://fibisoft.com/llms.txt)

**Support**

# **Help when you need it, from people who know Fibisoft.**

Find an answer in the Help Center or the FAQ, or write to our support team. A person reads every message.

[**Email support**](mailto:support@fibisoft.com) [**Browse the Help Center**](https://fibisoft.com/help)

## **How to reach us**

- ### **Help Center**

  Step-by-step guides that follow the screens and buttons in the app. [**Browse the Help Center **](https://fibisoft.com/help)
- ### **FAQ**

  Quick answers about the product, billing, data and onboarding. [**Read the FAQ **](https://fibisoft.com/faq)
- ### **Contact support**

  Write to support@fibisoft.com, or send us a support request through our contact form. [**Send a support request **](https://fibisoft.com/contact?topic=support)

## **What to expect from us**

Every plan includes email support. Higher plans move your requests to the front of the queue.

<dl>

<dt>**Starter**</dt>
<dd>

**Email support**

We reply within one business day.

</dd>

<dt>**Growth**</dt>
<dd>

**Priority support**

Your requests are handled before standard requests.

</dd>

<dt>**Scale**</dt>
<dd>

**Priority support with an SLA**

Response times are agreed in your contract.

</dd>

</dl>

The support level is part of each plan. [**See pricing**](https://fibisoft.com/pricing)

## **Help us help you faster**

A clear request gets a faster answer. Include these details when you contact us.

[**Send a support request**](https://fibisoft.com/contact?topic=support) [**support@fibisoft.com**](mailto:support@fibisoft.com)

1. **1**The page you were on, and the job or candidate involved.
2. **2**What you did, step by step.
3. **3**What you expected to happen, and what happened instead.
4. **4**A screenshot, if you can take one.
5. **5**Never your password. We will never ask for it.

## **Common questions**

<details>

<summary>**How do I contact support? **

</summary>

Email support@fibisoft.com or use the contact form and choose “Help with my account”. A person on our team reads every message.

</details>

<details>

<summary>**How quickly do you reply? **

</summary>

On Starter, we reply by email within one business day. Growth includes priority support, and Scale adds priority support with a service level agreed in your contract.

</details>

<details>

<summary>**Can I get support in French? **

</summary>

Yes. Write to us in English or French and we will reply in the same language.

</details>

<details>

<summary>**What should I include when I report a problem? **

</summary>

Tell us which page you were on, which job or candidate was involved, what you did, what you expected and what happened instead. A screenshot helps a lot. Never send us your password.

</details>

<details>

<summary>**Where can I find step-by-step guides? **

</summary>

The Help Center has step-by-step articles for each part of Fibisoft, from setting up your workspace to exporting your data.

</details>

[**See all questions **](https://fibisoft.com/faq)

## **New to Fibisoft?**

Book a demo and we’ll show you how Fibisoft Recruit fits the way your team hires.

[**Book a demo**](https://fibisoft.com/book-a-demo)

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```

## Sitemap

See the full [sitemap](https://fibisoft.com/sitemap.md) for all pages.