[{"data":1,"prerenderedAt":45},["ShallowReactive",2],{"support-faq-en-CM":3},{"id":4,"title":5,"category":6,"extension":7,"items":8,"locale":40,"meta":41,"order":42,"stem":43,"__hash__":44},"faq\u002Ffaq\u002Fen\u002Fsupport.yml","Support","support","yml",[9,17,24,28,32],{"id":10,"q":11,"a":12,"links":13},"contact-support","How do I contact support?","Email support@fibisoft.com or use the contact form and choose “Help with my account”. A person on our team reads every message.",[14],{"label":15,"to":16},"Contact support","\u002Fcontact?topic=support",{"id":18,"q":19,"a":20,"links":21},"response-times","How quickly do you reply?","On Starter, we reply by email within one business day. Growth includes priority support, and Scale adds priority support with a service level agreed in your contract.",[22],{"label":5,"to":23},"\u002Fsupport",{"id":25,"q":26,"a":27},"support-languages","Can I get support in French?","Yes. Write to us in English or French and we will reply in the same language.",{"id":29,"q":30,"a":31},"good-request","What should I include when I report a problem?","Tell us which page you were on, which job or candidate was involved, what you did, what you expected and what happened instead. A screenshot helps a lot. Never send us your password.",{"id":33,"q":34,"a":35,"links":36},"how-to-guides","Where can I find step-by-step guides?","The Help Center has step-by-step articles for each part of Fibisoft, from setting up your workspace to exporting your data.",[37],{"label":38,"to":39},"Help Center","\u002Fhelp","en-CM",{},"5","faq\u002Fen\u002Fsupport","I5lYPV_pwS8cMLXSoKeUZdpdQUle4U7dBcQZdnosRuk",1793824908510]