Support
Help when you need it, from people who know Fibisoft.
Find an answer in the Help Center or the FAQ, or write to our support team. A person reads every message.
How to reach us
Help Center
Step-by-step guides that follow the screens and buttons in the app.
Browse the Help CenterFAQ
Quick answers about the product, billing, data and onboarding.
Read the FAQContact support
Write to [email protected], or send us a support request through our contact form.
Send a support request
What to expect from us
Every plan includes email support. Higher plans move your requests to the front of the queue.
- Starter
Email support
We reply within one business day.
- Growth
Priority support
Your requests are handled before standard requests.
- Scale
Priority support with an SLA
Response times are agreed in your contract.
The support level is part of each plan. See pricing
Help us help you faster
A clear request gets a faster answer. Include these details when you contact us.
- The page you were on, and the job or candidate involved.
- What you did, step by step.
- What you expected to happen, and what happened instead.
- A screenshot, if you can take one.
- Never your password. We will never ask for it.
Common questions
How do I contact support?
Email [email protected] or use the contact form and choose “Help with my account”. A person on our team reads every message.
How quickly do you reply?
On Starter, we reply by email within one business day. Growth includes priority support, and Scale adds priority support with a service level agreed in your contract.
Can I get support in French?
Yes. Write to us in English or French and we will reply in the same language.
What should I include when I report a problem?
Tell us which page you were on, which job or candidate was involved, what you did, what you expected and what happened instead. A screenshot helps a lot. Never send us your password.
Where can I find step-by-step guides?
The Help Center has step-by-step articles for each part of Fibisoft, from setting up your workspace to exporting your data.
New to Fibisoft?
Book a demo and we’ll show you how Fibisoft Recruit fits the way your team hires.
Book a demo